24|7 Home Rescue Reviews

Call 247 today to come out a leak in loft due leaking pipe they told me that I need find route of the problem before they come out I live 200 miles away from property the reason I have taken this cover out if I need go find the issue I can fix myself totally useless company
Always try selling new boiler when called out I am writing from experience because I own a few property Always the same style of selling I will be withdrawing all my cover plan this company totally joke

the gentelman who telephoned me was so quick talking i didnt get a chance to take it all in so had to wait till i got the documents and read through them he wasnt very clear on certain aspects of the contract
i felt totally rushed

only been with them a short time booked boiler service was told apt would be from 8-6 someone would call 30mins before they come waited all day no phone call at all man came at 5.45 didnt look very proffessional i have a service light on that keeps flashing and wont turn ff till serviced and if nit turned off will cut out heating and water.he was unable to turn off so service was a waste of time they were told this and boiler make etc so not happy.i have rang another twice since and was told someone would call me back no one has so will be cancelling my policy and don't recommend

Even though we had to wait a little bit longer than expected we were always kept informed. Gas engineer that carried out our service was very friendly and let me know what he'd done once finished. Overall very happy with the service.

After all the problems with this company. I had to wait for my renewal date to end my contract with them otherwise they were going to charge a substantial get out fee. Yet after phoning still trying to state I'm in contract.
Avoid Avoid Avoid

I received really good advice and was offered a fantastic deal. I opted for complete cover with £0;00 excess for less than i was paying to my previous supplier for boiler and service only with £60:00 excess.

Received phonecall to say the engineer was on his way. Arrived as expected.
From when Graeme came in until he left he was very polite and very helpful.
Graeme explained the problem fully and fixed the problem.
10 out of 10 for professionalism, very polite, tidy and helpful.

We've had a few issues with our boiler.On both occasions Richard Williams attended and was so helpful and understanding. Went through everything he was doing and cares.The company should hold onto this experienced engineer.

Wow! Super fast professional service from the start.

The engineer who visited was fab! He ensured he wore protective covering on his shoes, used coverings for the floor before laying his tools down and kept me informed of what he was doing. He gave me clear instructions of what to do should I need to get back in touch. Absolute superb service.

Boiler thermostat stopped working. Called 24/7 and around 10:00 am. By 13:30, an engineer was in his way to resolve the issue.
David was very friendly, helpful and polite.
Came back on Monday with the parts and fixed the issue. Also gave tips and advise on how to save money on the gas usage.
Thank you for your quick and prompt support.

Engineer was scheduled quickly and one the day I received a text link to track my engineer 30 mins before arrival. The engineer (Edem) also called to check location and say he was on his way. I was not at the property but my sister was and they both called me to check a few things re the boiler and housing unit. Edem went above and beyond to help with our problem and check the system thoroughly in an efficient and timely manner. Thank you very much for your excellent service Edem!

Do not buy a policy from this company. They are just terrible at the most basic of tasks. They don’t reply to emails. The phone centre operators are useless. I've been trying to book a simple gas certificate for a rental property for two weeks and now I'm out of time. They rarely call you back when they say they will and the quality of the calls is awful. AVOID.

The engineer from home rescue 24/7 was very polite & kept our home clean & tidy while he carried out his service on the boiler. He had the time to speak to you & did a thorough job.
Very happy with his attitude to work.
Thank you for sorting the service out for me & always reminding me when the boiler is ready for the yearly service. 5 Star service.

Absolutely horrendous! Call center is not UK based and really difficult to get them to understand the issue. Sent an engineer out on Friday for our boiler, who then condemned it, left and we've heard nothing since other than our claim is under review. Had no heating or hot water for 4 days and despite what the website says they have not been able to offer us heaters even though its part of the cover guarantee. Still no further forward, still no boiler and to top it all off, I actually paying money for this joke of a service. Cancelling my policy and dealing with it ourselves now. Thanks for nothing.

made a claim on the app, received a call within 5 mins to confirm the details, received another call 30mins later to book engineer appointment. engineer turned up before 10am, was very polite, friendly and respectful of the home. he explained everything he was doing in great detail, explained what had gone wrong, why this happens, what we need to do in future. whole visit was done by midday, engineer was clean and tidy and left everything in good condition.